.png)
.png)
.png)
.png)
.png)
.png)
Clinical Team Lead
Voy is a healthcare platform led by clinicians. We support people managing long-term health conditions with treatment plans backed by real evidence.
Founded in 2018, we started as MANUAL, focusing on hair loss, weight loss and men’s health. As we grew, we realised we could help more people. In 2025, we became Voy and expanded into more areas of health, including female hair loss, testosterone, menopause, dermatology and diagnostics with Do Health.
Today, Voy has around 750,000 active customers and has treated more than 2 million people since we began. We work across the UK, Germany, Brazil and India to make a new future of healthcare a reality. We’re approaching $1bn in ARR and have grown more than 100% year on year, every year since inception. At Voy, we let the evidence do the talking. In a published study of over 100,000 people, those who reached 12 months in the Voy programme and stayed engaged lost up to 24% of their body weight.
Our vision is simple: to make 100 years of healthy living within reach for everybody. Our mission is to bring quality care to everyone, at scale.
We're looking for an experienced Clinical Team Lead to lead and empower a high-performing team of clinicians. You'll be responsible for ensuring the team exceeds its goals, while driving continuous improvement across clinical operations, quality, and safety.
This is a people-focused leadership role that combines operational excellence, team development, and cross-functional collaboration. You'll work closely with product, quality, and operational leaders to improve clinical workflows, optimise performance, and enhance patient experience.
What you'll do
Team Leadership & Performance Management
- Lead, motivate, and develop a team of clinicians to meet and exceed operational KPIs and SLAs.
- Conduct regular 1:1s, performance reviews, and coaching sessions to drive engagement and accountability.
- Foster a high-performance culture built on collaboration, continuous learning, and professional growth.
- Identify training needs and implement development plans to enhance individual and team capability.
Operational Excellence & Quality Improvement
- Drive process and quality improvements across clinical operations
- Analyse performance data to identify trends, risks, and opportunities for improvement
- Develop and refine standard operating procedures (SOPs) to support scalability and compliance.
- Collaborate with Quality and Compliance teams to ensure adherence to clinical standards and regulatory requirements.
Cross-Functional Collaboration
- Partner with Product, Engineering, and Operations teams to inform product enhancements and operational solutions that improve clinician and patient experience.
- Represent the clinical team in cross-functional meetings, sharing insights and feedback to drive continuous improvement.
People & Culture
- Build a supportive, inclusive, and high-performing team culture.
- Recognise and celebrate success, while constructively addressing performance challenges
- Champion wellbeing, professional integrity, and clinical excellence within the team.
Availability requirements
We are looking for candidates who can reliably commit to full time (37.5 hours) each week. To ensure coverage across our busiest periods, we are looking for someone to reliably commit to Thursday, Friday, Saturday and/or Sunday, and Monday.
Who you are
Essential:
- Registered Independent Prescriber (registered with either the GPhC or NMC with V300)
- Proven experience managing and scaling clinical teams, preferably in or digital health environment
- Strong track record of delivering against KPIs, SLAs, and performance metrics.
- Demonstrated ability to drive measurable improvements in team performance and quality outcomes
- Excellent communication, coaching, and stakeholder management skills
- Data-driven mindset with experience in using metrics to guide decisions
- Comfortable working in a fast-paced, evolving environment
Desirable:
- Experience working in digital health, managing queues or patients queries
- Experience working cross-functionally with Product or Operations teams
- Familiarity with quality management systems and clinical governance frameworks
.png)
