Voy | Patient safety: Safe, clinician-led digital care

Safety Access Outcomes People Testimonials

Digital healthcare works when safety is built in from the start. Every decision at Voy is clinician-led, with AI and technology supporting—never replacing—human judgement.

Built-in safety
at every step

We check the full picture

A structured medical questionnaire captures your conditions, medicines, past treatments, allergies and any contraindications. Our safety criteria are evidence-based and updated regularly to reflect the latest clinical guidance.

A licensed prescriber makes the final call

No automated approvals. Every case is reviewed by a GMC or GPhC-registered prescriber who confirms your identity, checks eligibility and decides on the most appropriate dose for you.

Smart guardrails for prescribing

Our platform flags duplicate orders, conflicting answers, contraindications and last-minute changes before approval. Multiple safety checks catch potential issues before they reach you.

Care tailored to you

Your dose is increased gradually with ongoing clinical review, based on how you respond and any side effects. No one-size-fits-all, no rushing—just careful progression with a clinician in your corner.

Rapid access,
every day

AI-assisted support, human expertise

Our AI assistant, Coach Joy, uses clinician-reviewed prompts to assess urgency and route your query to the right team. Instant, reliable answers for common questions; anything urgent or complex goes straight to a clinician.

Proactive safety monitoring

Behind the scenes, our monitoring system tracks patterns across all interactions, flagging early warning signs like duplicate orders, conflicting information, or emerging side effects. Your clinical team is alerted so issues are caught before they reach you.

Coach joy

24/7

Availability through our app

Coach joy

100,000+

Customers supported by coach Joy every month

Rapid access, every day

Quick dose checks before holidays, reassurance after a tough week, help managing side effects. In-app chat or phone call, your choice. Real clinical support when you need it.

Side effects hotline

< 3min

Response time from a clinician through our side effects hotline

Live chat

< 7min

Response time from a clinician or coach through live chat

Clinicial chats

90%

Of chat and phone inquiries resolved within 24 hours

Safety metrics that matter

Our commitment to safe, effective care is reflected in measurable outcomes across all categories.

Prescribing Safety

99.8%

Accuracy rate across all prescriptions

Patient safety

99.9%

Of patients complete treatment without any safety incidents

Proven outcomes with a safety-first approach

Weight loss

53%

In clinical studies patients on the Voy programme lost 53% more weight loss with Voy's programme vs medication alone¹

Citations

¹On a study conducted on 57,975 VOY participants with Imperial College London https://preprints.jmir.org/preprint/69466/accepted

Hair loss

92%

92% of patients saw hair loss improve over 1 year on Voy vs 50-60% using standard treatments

Testosterone

91%

91% restored healthy testosterone levels within 2 months vs 37% in standard care

Menopause

88%

88% felt more hormonally balanced at 3 months

Weight loss

53%

In clinical studies patients on the Voy programme lost 53% more weight than those using medication only¹

Citations

¹On a study conducted on 57,975 VOY participants with Imperial College London https://preprints.jmir.org/preprint/69466/accepted

Enjoyment of life

79%

Of members saw an increase in their enjoyment of life after 6 months

Testosterone

296%

Voy members see an average increase of 296% in total testosterone

People & partners behind Voy

Clinical leadership

Our team sets and reviews the standards that keep care safe and effective — from prescribing decisions and dispensing checks to monthly safety reviews and protocol updates.

Read full bio

Earim Chaudry, MD

Chief Medical Officer 

Sets clinical strategy and prescribing standards; accountable for patient safety.

David Huang

Director of Clinical Innovation

Leads clinical research and turns evidence into safe, consistent pathways across Voy.

Helen Henderson

Clinical Lead

Leads day-to-day clinical operations, supervision, case review and pathway standards.

Molly Morgan

Head of Coaching

Sets coaching standards and supports leads — clinically safe, evidence-based guidance that avoids diet culture and sustains behaviour change.

Partnerships that keep us sharp

Expert clinical oversight from leading researchers.

We work with external leading clinicians and researchers who review our pathways, patient guidance, and prescriber training — ensuring your care reflects the latest evidence and best practice.

Dr Austen El-Osta

Director, Self-Care Academic Research Unit, Imperial College London

Primary Care Research Manager at Imperial College London. Internationally recognised expert in self-care, lifestyle medicine and digital health. Leads the Self-Care Academic Research Unit and collaborates with WHO and NIHR on improving public health and research access.

Advises Voy on behavioural science and patient-centred pathway design.

Academic & research collaborators

World-class research partnerships

We collaborate with research groups at leading universities to track outcomes, validate safety and advance clinical practice.

Regulated, accountable, and transparent

4.7 on TrustPilot

7k reviews

CPD Certified

Our clinicians complete structured CPD and maintain 100% mandatory training compliance

CQC Regulated

View our profile

Certified UK Pharmacy

No. 9012134

What people say

Fantastic company that cares, always responds and keeps patients at their heart. You can trust Voy.

I cannot recommend them enough, they really are excellent, especially their AI Joy!

Safe with constant professional medical guidance. Monitored regularly with constant help on hand.

Joy was brilliant. She gave me help and advice on my diet, and when she realised that I needed some tailored help she instantly offered to get someone to contact me.

Safe company to use. I trust them. Help and support when needed. Easy to use and helpful advice. It has been life changing for me.

Not just medication, a great support system with an AI-powered chatbot for instant recipe ideas and advice, plus a real nutrition coach.

I feel completely safe and feel I can trust Voy with my journey.