Money back guarantee, Weight loss service

Voy offers a medicated weight loss program that combines medication with 1:1 coaching. With Voy’s Weight Loss Money Back Guarantee, customers who do not lose 10% or more of their body weight after six months on the program (and who satisfy the Terms and Conditions, below), will be entitled to a refund. 

Refunds will be prorated to reflect any departure from the 10% weight loss goal. For example, if you lose only 8% of your initial body weight after 6 months, you would be eligible for a 20% refund of the program cost.

To receive a refund, you must: 

  • Book and attend at least 10 coaching sessions in the six months*;
  • Give at least 24 hours notice if you are unable to attend a coaching session – failure to give this notice is allowable no more than twice;  
  • Actively participate in weight tracking by upload weight reading fortnightly for at least 80% of the program duration**;
  • Consistently engage with the Weight Loss Program for 180 days and use any medication as directed by your Treatment Plan and/or Voy Clinician;
  • Not have been on any prescription weight loss medication in the 12 months prior to starting Voy’s program (examples include: Orlistat, Mysimba, GLP-1 medications like Ozempic, Saxenda, or Wegovy.); 
  • Lose less than 10% of your initial body weight after six months – defined as the difference between your initial body weight on Day 1 of the program and your body weight after Day 180 (and before Day 194) of the program; and
  • Submit a refund request to the email below along with your order number, and an up-to-date, full-length photo wearing fitted clothing, between 180 and 210 days after your first shipment was delivered.
    help@joinvoy.com  

Refund requests will not be accepted until 180 days have passed since the first shipment delivery date.

Refunds will be made to the payment method you used to make the original purchase.

Limit one refund per customer. This Money Back Guarantee does not apply to purchases of the  Complete Nutrition Shake or Glucomannan Complex. Refunds are offered in respect of the cost of the Weight Loss Service subscription only and will not include the cost of any additional items purchased.

* You can book your coaching sessions in your account or by following this link