When starting or continuing weight-loss medication with Voy, you might be asked to complete a few approval tasks like uploading a full-length photo, verifying your ID, or sharing your most recent weight. These steps might feel a bit unexpected at first, but each one plays an important role in making sure your care is safe, effective, and clinically appropriate.
This guide explains what we ask for, why we ask, and how to complete each task quickly and easily.
How do I know if I have a task?
After your first order, you’ll be shown what’s needed straight after checkout — this can be completed directly on the website or in the Voy app.
If we ever need something later in your journey (like an updated photo or weight), we’ll send you a task. You’ll see a clear banner at the top of your app homepage letting you know what’s required.
It will look something like this:
You’ll also receive an email with the same request, so you won’t miss it. Just follow the instructions in the app or email to complete the task quickly.
1. Full-length body photo
Why we ask:
Before prescribing weight loss medication like Wegovy or Mounjaro, we need to confirm that your BMI (body mass index) meets eligibility criteria for treatment. Since Voy provides a remote service, a full-body photo, alongside your reported height and weight, helps us assess whether the medication is clinically appropriate and safe for you.
When you’ll be asked:
You’ll be prompted to upload this after your medical questionnaire is complete and your initial eligibility has been confirmed. Your payment will be placed on hold until all required approval tasks are completed. We may request an updated photo later on in your journey to monitor your progress or if you return after a break in treatment.
Tips to make it easier:
- Take a full-length photo of just yourself, facing the camera (a mirror selfie works well)
- Make sure your face is clearly visible (not covered by your phone)
- Wear close-fitting clothes (avoid coats or oversized jumpers)
- Make sure the photo is taken specifically for the consultation (no holiday snaps)
Photo 1: Wearing a coat
- The body shape isn’t visible due to loose, oversized clothing.
- Please wear close-fitting clothing to ensure an accurate BMI assessment.
Photo 2: Unclear face
- The clothing is appropriate and the body shape is visible.
- However, the face is obscured by the phone, which may delay the assessment.
- Make sure your face is clearly visible in the photo.
Photo 3: Meets all criteria
- Face is clearly visible
- Wearing close-fitting clothes
- Good lighting and quality
- Taken specifically for the consultation
What if we can’t verify your BMI?
Every photo is manually assessed by a licensed prescriber, not by automation. If your body shape isn’t clearly visible because of loose clothing, lighting, or photo quality, we may ask for a second full-length photo taken from the side to help complete the assessment.
Need another way to confirm your BMI?
If we’re unable to verify your BMI from the photos you uploaded, or if you’re unable or prefer not to provide a full-length photo, there are other ways you can complete your assessment safely and accurately.
You may be asked to:
- Book a short video consultation. During the call, we’ll confirm your height and ask you to step on your home scales to confirm your weight.
- Provide a letter from your GP or local pharmacy confirming your current height and weight.
2. Photo ID
Why we ask:
Verifying your identity helps us ensure that we’re treating the right person, protecting both you and your personal health data. That’s why we ask for your face to be clearly visible in both your photo ID and your full-length body photo.
When we ask:
This is part of your first order, after your initial eligibility is confirmed and checkout is complete. Your payment will be placed on hold until your order is approved.
Make sure that:
- You are uploading a photo ID. Examples include passport, driving license (including provisional), or national identity card.
- Your full name on the ID matches the name on your account
- Your date of birth is clearly visible
- The photo is clear, with no glare, blur, or obstructions
Other forms of ID may also be accepted if they meet the criteria above.
3. Proof of previous treatment (if switching providers or requesting a higher dose)
Why we ask:
If you're joining Voy from another provider and want to continue on a higher dose (instead of starting from the lowest dose again), we’ll need clear evidence of your previous treatment. This helps us tailor your plan safely, avoiding underdosing or rushing to a higher dose without proper history.
What’s accepted:
- A copy of a previous prescription
- A photo of your medication packaging with the dispensing label (including your full name and date)
- An invoice or email confirmation from a previous weight loss provider
Requirements:
The document must show your full name, the medication name and dose, and be dated within the last 8 weeks.
Without this, we can only start you on the lowest dose for safety reasons.
4. Weight and BMI updates
Why we ask:
Weight loss treatment is most effective when it’s monitored over time. As part of good clinical practice, we ask you to update your weight and BMI at least every 6 months, even if your medication and dose haven’t changed. Some people choose to update more often to help us track their progress. The more up-to-date your information, the more our clinicians can help you.
This helps us:
- Track your weight loss over time
- Adjust your dose if needed
- Make sure treatment is still safe and effective
Why this matters
These steps are designed to keep you safe, not to slow you down. Every approval task we request is based on clinical best practice and UK regulations. It allows us to provide personalised, flexible dosing instead of one-size-fits-all plans.
Everything you submit is reviewed manually by our clinical team. We don’t use automation or shortcuts. That’s what allows us to provide tailored care and adjust your plan as needed.
If you have any questions or need help completing a task, just message us through the app. We’re here to help every step of the way.
